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Refund – Cancellation & Returns Policy

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.
SHIPPING, CANCELLATION AND REFUND POLICY
1. Kindly note that the weight of fresh produce reduces during shipping, and therefore, we cannot guarantee the weight consistency of the package. In the event of deficit supply due to adverse weather conditions or other agricultural factors, the impact of deficit supply will be shared equally by all Garrysun consumers. Similarly, when there is surplus the same would be distributed equally among the Garrysun consumers to compensate for the deficit supply, if any. 2. In case you are not at home at the time of delivery, your basket will be delivered to the designated person indicated by you (neighbour or security guard). Please write to us info@garrysunorganics.com 3. In case any item(s) are not delivered to you or if the quantity of item(s) supplied to you is less than what you were billed for, then Garrysun will supply the undelivered item or deficit quantity at the time of the next delivery. If we cannot supply the undelivered item or deficit quantity within 07 days because the item is out of stock or due to any other reason, then you will receive a refund on the deficit quantity within 3 to 21 days. 4. In case of any spoiled/damaged or “Not-fit-for-consumption” items, or if you are not satisfied with the quality of the items supplied to you, we will replace the damaged or spoiled products. The replacement request should be made to our customer care team for perishable food like fruits, vegetables, etc. within 2 days and non-perishable goods like Groceries, Beverages, Ready to Eat, Bakery & Cookies, Snacks, HomeCare and Superfoods within 7 days of order received to you. In case, if replacement of the items can not be provided to you, that amount will be refunded to you and will be reflected in your Account Or wallet within 3 to 21 days. For replacement request & feedback please call us or email at info@garrysunorganics.com 5.You as a customer can cancel your order on the same day, by contacting our customer care team or by writing to us. In such a case we will refund any payments already made by you for the order. 6. To request a refund please call us or email at: info@garrysunorganics.com
 
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